Last Updated: October 17, 2025
1. Information We Collect
We collect the following information to process your flight delay or cancellation claim:
- Personal Information: Full name, email address, phone number
- Flight Information: Flight number, airline, flight date, departure airport
- Booking Information: Booking reference/PNR code
- Delay Information: Delay duration or cancellation status
- Payment Information: Processed securely by Stripe (we do not store credit card details)
- Technical Information: IP address, browser type, device information (automatically collected)
2. How We Use Your Information
Your information is used solely for the following purposes:
- Filing your compensation claim with the airline
- Submitting a complaint to the U.S. Department of Transportation (DOT)
- Sending you confirmation emails and updates
- Processing your payment through Stripe
- Maintaining records for accounting and legal compliance
- Improving our service and customer experience
3. Data Sharing and Disclosure
We share your information only with the following parties:
- Airlines: We send your claim information to the airline you're filing against
- U.S. Department of Transportation: We file a complaint on your behalf with the DOT
- Stripe: Our payment processor handles all payment transactions securely
- Cloudflare: Our hosting and infrastructure provider
- SendGrid: Our email service provider for sending notifications
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Retention
We retain your information for the following periods:
- Claim Data: 7 years from the date of submission (for legal and tax compliance)
- Payment Records: 7 years (as required by financial regulations)
- Email Communications: 3 years
- Technical Logs: 90 days
After these periods, your data will be securely deleted or anonymized.
5. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Secure cloud storage with Cloudflare
- Payment information handled exclusively by PCI-compliant Stripe
- Regular security audits and updates
- Access controls and authentication for our systems
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
General Rights (All Users)
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Request your data in a machine-readable format
- Object: Object to processing of your data
California Residents (CCPA Rights)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information (with exceptions)
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your rights
European Residents (GDPR Rights)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
7. Cookies and Tracking
We use minimal cookies and tracking technologies:
- Essential Cookies: Required for the website to function (session management)
- Analytics: We may use analytics to understand how users interact with our site
You can control cookies through your browser settings.
8. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. International Data Transfers
Your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.
11. Contact Us
To exercise your privacy rights or for any privacy-related questions, contact us at:
We will respond to your request within 30 days.